Vacancy – Customer Success Administrator

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This role includes responsibilities for supporting the Customer Success Executives and Customer Success activities.

The successful candidate will:

• Undertake the administrative duties of the Customer Success Department to include dealing with customer correspondence, answering inbound telephone calls & chats, processing orders and the preparation of usage reports.
• Provide administrative support to the Customer Success Executives in the management of a portfolio of customer accounts.
• Assist in ensuring customer retention and satisfaction.

Key Responsibilities and Tasks:

• Administrative work (processing orders, answering chat, emails, database management and contract administration) within agreed departmental deadlines.
• Provide technical support and assistance to customers throughout their contract life-time.
• Represent EduCare to clients positively, offering calm, friendly, informed and professional support and guidance
• Working with sales and the Customer Success Executives, perform periodic reviews to confirm continued customer satisfaction.
• Maintain a positive and customer centric attitude, make sure return on customer (ROC) is the drive behind all interactions with the customer. Ensure the experience is personal and positive.
• Follow organisational and departmental quality standards (including risk) and procedures.

View the full job description.

To submit an application, please submit your CV and covering letter addressed to Meg Page.

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